Troubleshooting
Problem
You might get "Error 404: javax.servlet.ServletException: java.io.FileNotFoundException: SRVE0190E: File not found" when clicking on the Download option for a Result Set in the Start Center.
Symptom
Resolving The Problem
Steps to replicate :
- Go to the Start Center
- In the Result Set portlet, click on the "Download" option to export the Result Set data.
You will get "Error 404: javax.servlet.ServletException: java.io.FileNotFoundException: SRVE0190E: File not found: /dcsv/1485171477126"
In order to fix this issue,
- Open the web.xml file located under C:\IBM\SMP\maximo\applications\maximo\maximouiweb\webmodule\WEB-INF
- Add the lines below accordingly.
<servlet>
<servlet-name>downloadcsvservlet</servlet-name>
<servlet-class>psdi.webclient.servlet.DownloadCSVServlet</servlet-class>
</servlet>
<servlet-mapping>
<servlet-name>downloadcsvservlet</servlet-name>
<url-pattern>/dcsv/*</url-pattern>
</servlet-mapping>
- Rebuild and redeploy the maximo.ear file and restart the application server.
The problem will be fixed: the "Download" action for a Result Set will work.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6;7.6.0.5;7.6.0.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21997609