Troubleshooting
Problem
When starting IBM SPSS Statistics 23 on a computer with a Mac operating system, a window displays with 'Server Login: Local computer'. The only response options are 'OK' and 'Cancel'. Selecting the 'OK' button results in no change. Selecting 'Cancel' results in the window closing but the IBM SPSS product does not work.
Resolving The Problem
- Open Statistics
- Select the 'SPSS Statistics' menu.
- Select the 'About SPSS Statistics' menu entry.
- In the lower left corner of the window, the entry following 'Release' will indicate the release version of the product.
IF the 'Release' version is '23.0.0.2' or '23.0.0.3' THEN see TechNote 1984541.
IF the 'Release' version indicates either '23.0.0.0' or '23.0.0.1', THEN install Statistics 23 Fix Pack 3 from here.
IF the behavior persists after updating to Statistics 23 Fix Pack 3, THEN see TechNote 1984541.
Related Information
[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF022","label":"OS X"}],"Version":"23.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21992861