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Error "Couldn't allocate snapshot buffer" is seen when starting health centre

Troubleshooting


Problem

Error "Couldn't allocate snapshot buffer" is seen when starting health centre

Cause

The user who is starting the health centre does not have SYSADM authority

Diagnosing The Problem

db2diag.log may contain the following,

2016-06-01-15.47.15.028000-240 E363725055F553 LEVEL: Error (OS)
PID : 4164 TID : 5816 PROC : db2syscs.exe
INSTANCE: DB2 NODE : 000 DB :
APPHDL : 0-8045 APPID:
AUTHID :
EDUID : 5816 EDUNAME: db2agent (instance)
FUNCTION: DB2 UDB, oper system services,
sqloAuthzGetInformationFromSid, probe:10
MESSAGE : ZRC=0x83000005=-2097151995
CALLED : OS, -, AuthzInitializeContextFromSid
OSERR : 5 "Access is denied."

2016-06-01-15.47.15.028000-240 E363725610F531 LEVEL: Error (OS)
PID : 4164 TID : 5816 PROC : db2syscs.exe
INSTANCE: DB2 NODE : 000 DB :
APPHDL : 0-8045 APPID:
AUTHID :
EDUID : 5816 EDUNAME: db2agent (instance)
FUNCTION: DB2 UDB, oper system services, sqloisus3, probe:100
MESSAGE : ZRC=0x83000005=-2097151995
CALLED : OS, -, unspecified_system_function
OSERR : 5 "Access is denied."

Resolving The Problem

Add the user to DB2ADMNS or DB2USERS group. The user also needs to be a member of the Local Administrators group.

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Document Information

Modified date:
16 June 2018

UID

swg21986071

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