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Upgrading from IBM Business Process Manager (BPM) V8.5.5 fails with "Can not delete file 'C:\IBM\BPM855 exp\BPM\Lombardi\process-server\applications\Teamworks.ear'"

Troubleshooting


Problem

When you are upgrading from IBM Business Process Manager (BPM) V8.5.5 to IBM BPM V8.5 Refresh Pack 7 (V8.5.7), the update fails with an "install" phase error about Teamworks.ear.

Symptom

The upgrade process fails with the following error:
   
Error during "install" phase:
  Deleting files from C:\IBM\BPM855 exp
    Error unzipping C:\ProgramData\IBM\Installation Manager\adapters\native\IBM WebSphere Application Server V8.5\com.ibm.websphere.appserver.installcontext\backupDirs\200\0.zip: Can not delete file "C:\IBM\BPM855 exp\BPM\Lombardi\process-server\applications\Teamworks.ear".
      Can not delete file "C:\IBM\BPM855 exp\BPM\Lombardi\process-server\applications\Teamworks.ear".


Cause

This error can be caused by a problem with a previous version of interim fix JR51926.

Resolving The Problem

To resolve the problem, you can do either of the following:

  • Update interim fix JR51926 by getting the latest version from Fix Central
  • Remove interim fix JR51926

Then, retry the upgrade.

[{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.5.7;8.5.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21983634

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