IBM Support

Case Foundation Process Engine Process Configuration Console hangs on screen Retrieving workflow information

Troubleshooting


Problem

When launching Process Configuration Console the screen hangs on Retrieving workflow information

Symptom

Java console output:
Java Plug-in 11.60.2.27
Using JRE version 1.8.0_60-b27 Java HotSpot(TM) Client VM
User home directory = C:\Users\jjiang
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
basic: Added progress listener: sun.plugin.util.ProgressMonitorAdapter@17e97e3
security: Expected Main URL: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
basic: Plugin2ClassLoader.addURL parent called for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
network: Cache entry found [url: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar, version: null]
cache: Adding MemoryCache entry: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
cache: Resource http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar has expired.
network: Connecting http:///ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar with proxy=DIRECT
network: Connecting http://ecmdemo.ibm.com:9081/ with proxy=DIRECT
network: Connecting http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar with cookie "WorkplaceXTBaseUrl=http://ferctesticn01.ferc.aws:9081/WorkplaceXT; JSESSIONID=0000gu5Dg-5f_9X3vnhRSW9ie4X:-1; LtpaToken2=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"
network: ResponseCode for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar : 304
network: Encoding for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar : null
network: Disconnect connection to http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
cache: registerReference: com.sun.deploy.cache.MemoryCache$CachedResourceReference@9875fd66: 1
cache: Read manifest for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar: read=132 full=1255
cache: Loading full manifest for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jarc… registerReference: com.sun.deploy.cache.MemoryCache$CachedResourceReference@9875fd66: 2
security: blocklist revocation check is enabled
security: blocklist: Reconstruct cache
security: blocklist: created: NEED_CREATE, lastModified: 1442351121183
security: blocklist: check contains yYcwr5nD9frIhjMPakjq1VM0H2U=, state now NEED_CREATE
security: blocklist: check raw C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\security\blocklist.dynamic, false
security: blocklist: check raw C:\Program Files (x86)\Java\jre1.8.0_60\lib\security\blocklist, false
security: blocklist: check raw C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\security\blocklist, false
security: blocklist: save cache to C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\cache\security\blocklist.cache
security: Trusted libraries list check is enabled
security: Trusted libraries list file not found
cache: Reading Signers from 6033 http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar | C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\59\740c8d7b-7a79a132.idx
cache: Done readSigners(http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar)
security: Grant connect perm for http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar : java.security.Permissions@fe54c9 (
("java.net.URLPermission" "http://ecmdemo.ibm.com:9081/-&quot; "*:*")
("java.net.URLPermission" "http://ecmdemo.ibm.com:9081&quot; "*:*")
)

security: Missing Codebase manifest attribute for: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
security: Missing Application-Library-Allowable-Codebase manifest attribute for: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
security: Loading Deployment certificates from C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
security: Loaded Deployment certificates from C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Loading certificates from Internet Explorer TrustedPublisher certificate store
security: Loaded certificates from Internet Explorer TrustedPublisher certificate store
security: Loading certificates from Internet Explorer DISALLOWED certificate store
security: Loaded certificates from Internet Explorer DISALLOWED certificate store
security: Validate the certificate chain using CertPath API
security: The certificate has expired, need to check timestamping info
security: Timestamping info is available
security: The certificate has expired, and is timestamped in valid period
security: Start checking TSA certificate path
security: Loading certificates from Internet Explorer ROOT certificate store
security: Loaded certificates from Internet Explorer ROOT certificate store
security: Loading Root CA certificates from C:\Program Files (x86)\Java\jre1.8.0_60\lib\security\cacerts
security: Loaded Root CA certificates from C:\Program Files (x86)\Java\jre1.8.0_60\lib\security\cacerts
security: Obtain certificate collection in Root CA certificate store
security: Obtain certificate collection in Root CA certificate store
security: Obtain certificate collection in Root CA certificate store
security: Obtain certificate collection in Root CA certificate store
security: Even though certificate has expired, it is timestamped in valid period and has valid TSA
security: Loaded blocklisted.certs file: C:\Users\p8admin\AppData\LocalLow\Sun\Java\Deployment\security\blocklisted.certs
security: SHA-256Certificate finger print: 9B3EADAEE15105D66D274F301CEF0690E5913BA548EE16ADF27738BF3B4BF426
security: Checking if certificate is in Internet Explorer DISALLOWED certificate store
security: SHA-256Certificate finger print: 0CFC19DB681B014BFE3F23CB3A78B67208B4E3D8D7B6A7B1807F7CD6ECB2A54E
security: Checking if certificate is in Internet Explorer DISALLOWED certificate store
security: SHA-256Certificate finger print: 8420DFBE376F414BF4C0A81E6936D24CCC03F304835B86C7A39142FCA723A689
security: Checking if certificate is in Internet Explorer DISALLOWED certificate store
security: SHA-256Certificate finger print: 8420DFBE376F414BF4C0A81E6936D24CCC03F304835B86C7A39142FCA723A689
security: Checking if certificate is in Internet Explorer DISALLOWED certificate store
security: The OCSP support is enabled
security: The CRL support is enabled
network: Connecting http://ocsp.verisign.com/ with proxy=DIRECT
network: Connecting http://ocsp.verisign.com:80/ with proxy=DIRECT
security: OCSP Response: GOOD
network: Connecting http://ocsp.verisign.com/ with proxy=DIRECT
security: OCSP Response: GOOD
security: Certificate validation succeeded using OCSP/CRL
security: Saving certificates in Deployment session certificate store
security: Saved certificates in Deployment session certificate store
security: Saving certificates in Deployment session certificate store
security: Saved certificates in Deployment session certificate store
security: Verifying permission attribute in main jar: http://ecmdemo.ibm.com:9081/WorkplaceXT/download/application-dnd_t.jar
basic: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar.
basic: Dialog type is not candidate for embedding
security: JUT Record:
plugin2 denied [by security settings]
http://ecmdemo.ibm.com:9081/WorkplaceXT/Browse.jsf: launchjnlp= browserlocale=en addfiles=Addfiles code=com.filenet.applets.draganddrop.DragAndDropApplet dragtoadd=Dragfilesheretoadd archive=application-dnd_t.jar nofilestoadd=Thedocumentscannotbeaddedbecausethefolderisempty.Chooseanotherfolderwithdocuments. baseurl=http://ferctesticn01.ferc.aws:9081/WorkplaceXT uselegacyaddwizard=false codebase=./download/ name=DndApplet_Browse width=157 scriptable=true mayscript=true height=24 app_model=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
basic: exception: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar..
com.sun.deploy.security.BlockedException: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar.
at com.sun.deploy.security.BlockedDialog.show(Unknown Source)
at com.sun.deploy.security.TrustDecider.validateChain(Unknown Source)
at com.sun.deploy.security.TrustDecider.isAllPermissionGrantedInt(Unknown Source)
at com.sun.deploy.security.TrustDecider.isAllPermissionGranted(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.isTrustedByTrustDecider(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.getPermissions(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.getPermissions(Unknown Source)
at java.security.SecureClassLoader.getProtectionDomain(Unknown Source)
at java.security.SecureClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.defineClass(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.defineClassHelper(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.access$100(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader$2.run(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.plugin2.applet.Plugin2ClassLoader.findClassHelper(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Plugin2Manager.initAppletAdapter(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.SecurityException: Missing required Permissions manifest attribute in main jar: http://ferctesticn01.ferc.aws:9081/WorkplaceXT/download/application-dnd…
at com.sun.deploy.security.DeployManifestChecker.verifyMainJar(Unknown Source)
at com.sun.deploy.security.DeployManifestChecker.verifyMainJar(Unknown Source)
at com.sun.deploy.security.TrustDecider.checkMainJarManifest(Unknown Source)
... 30 more
Ignored exception: com.sun.deploy.security.BlockedException: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar.
basic: Dialog type is not candidate for embedding
security: Reset deny session certificate store
basic: Removed progress listener: sun.plugin.util.ProgressMonitorAdapter@17e97e3
Trace level set to 5: all ... completed.

Cause

Oracle Java JRE 8 - versions 1.8.0_31 and later require
1.1.5.2-WPXT-IF002 or later.

Diagnosing The Problem

1. Enable "show java console".
2. Launch Process configuration Console.
3. Look for the following error in the java console stack trace:

basic: exception: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar..
com.sun.deploy.security.BlockedException: Your security settings have blocked an application from running due to missing a "Permissions" manifest attribute in the main jar.

Resolving The Problem

Upgrade to 1.1.5.2-WPXT-IF002 or later.

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Process Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1;5.2.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21967236