Troubleshooting
Problem
This document explains one of the possible causes for the Start Center not loading correctly in Maximo
Symptom
You may experience an issue where the Start Center is not loading correctly when URL is saved in browser favorite bookmark.
All links and images appear as broken.
Resolving The Problem
We recommend you to make sure that you get a new session ID in Maximo.
For this, you will need to set the bookmark to 
(removing any connection, user, session ID details, etc.. from the URL)
This will make Maximo get a new session ID, and that's how it was designed.
When you use the 
the second time - the original session ID is used from the previous login.
This is the reason why you will need to use the 
to have another session ID generated.
When using the same session ID - the issue of the icons being invalid will appear.
To resolve this behavior - the 
will need to be referenced.
FYI , there is a technote that is not directly related to this issue but can be helpful if you experience the issue where upon initially logging in to Maximo, the Start Center and Go To menu icons appear as broken links. (but in this case, navigating away from the Start Center and then returning shows images correctly)
Start Center Images Do Not Load on Initial Login with LDAP
http://www-01.ibm.com/support/docview.wss?uid=swg21417166
Should you need any assistance with this case, please contact IBM Maximo Support
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Document Information
Modified date:
17 June 2018
UID
swg21963404