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Tivoli Storage Manager: dsmc fails to start due to inet_pton6_zone reference on AIX 6.1.

Troubleshooting


Problem

Tivoli Storage Manager Client (dsmc command) fails to start on AIX 6.1 system. dsmc tries to refer inet_pton6_zone definition, but fails. As result, dsmc terminates immediately.

Symptom

When Tivoli Storage Manage client (dsmc command) tries to start on a AIX system, it displays the following message and terminates immediately.

    #dsmc
    Could not load program dsmc:
    rtld: 0712-001 Symbol inet_pton6_zone was referenced
          from module dsmc(), but a runtime definition
                of the symbol was not found.
    rtld: 0712-002 fatal error: exiting.
    #

Cause

This problem is caused by a mismatch of versions between AIX OS level and Tivoli Storage Manager Client version.
The inet_pton6_zone definition is included in AIX 6.1 TL5 or later. On the other hand, Tivoli Storage Manager Client dsmc refers the inet_pton6_zone definition from version 6.4.2.0 or later.
Consequently, this problem occurs on the following conditions.

  • AIX OS level is 6.1 TL4 or earlier
  • The installed Tivoli Storage Manager Client is version 6.4.2.0 or later.
In the above conditions, dsmc command tries to refer the inet_pton6_zone definition, but it isn't included in AIX. Therefore the dsmc command terminates immediately.

Environment

AIX 6.1 TL4 or earlier

Resolving The Problem

Please do one of the following workarounds:

  • Uninstall Tivoli Storage Manager Client, and install earlier version (6.4.1.7 or earlier) of Tivoli Storage Manager Client.
Or
  • Upgrade AIX OS level to 6.1 TL5 or later

[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF002","label":"AIX"}],"Version":"6.4;7.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Historical Number

36533

Document Information

Modified date:
17 June 2018

UID

swg21961933