Troubleshooting
Problem
Restore of files may fail with ANS4007E, ANS5250E, and ANS2627W messages indicating that the respective files could not be properly written or overwritten.
Symptom
During the restore of files you may see the following messages indicating a failure to properly write the files:
ANS4007E Error processing '\\sgaycmg860\c$\Program Files (x86)\Common Files\McAfee\Engine\x64\Mscan64a.dll': access to the object is denied
ANS5250E An unexpected error was encountered.
TSM function name : SetFileSecurityInfo
TSM function : CreateFile() returned '2' for file 'C:\Program Files (x86)\Common Files\McAfee\Engine\x64\Mscan64a.dll'
TSM return code : 104
TSM file : ..\..\common\fio\ntfileio.cpp (9911)
ANS2627W The NTFS security attributes for object
'C:\Program Files (x86)\Common Files\McAfee\Engine\x64\Mscan64a.dll'
could not be set. Windows system error code: 2; reason: 'The system
cannot find the file specified.'. Default NTFS security attributes have
been set.
ANS5250E An unexpected error was encountered.
TSM function name : SetFileSecurityInfo
TSM function : SetKernelObjectSecurity() returned '5' for file 'C:\ProgramData\McAfee\Common Framework\Current\VSCANENG1000\Engine\0000' TSM return code : 106
TSM file : ..\..\common\fio\ntfileio.cpp (9935)
ANS2627W The NTFS security attributes for object
'C:\ProgramData\McAfee\Common Framework\Current\VSCANENG1000\Engine\0000'
could not be set. Windows system error code: 5; reason: 'Access is
denied.'. Default NTFS security attributes have been set.
Cause
Antivirus software is denying access to the filesystem objects.
Resolving The Problem
Disable antivirus software processes.
Concerning best practices for systemstate restores, review technote (URL below) "Modified Instructions for Complete Restores of Windows Systems with the TSM Client: Bare Metal Restore (BMR), System State Restore, Windows System Object Restore".
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21903717