Troubleshooting
Problem
Content Manager Enterprise Edition (CM8) may fail with error "rc= 406" during retrieve from TSM (Tivoli Storage Manager)
Symptom
You use the CM8 to retrieve a document that resides in TSM. It fails and you will find the following in the log (system,out from the JVM where the icmrm application resides or in the icmrm.logfile):
"
ICMRM:WARN 2015-04-14 15:54:02.813000 context: [WebContainer : 46] -
TSMManager.dsmSetup(): invalid DSMI_DIR -
dsmSetUp(TSMConnection.java:827)
ICMRM:WARN 2015-04-14 15:54:02.813000 context: [WebContainer : 46] -
TSMManager.dsmSetup(): invalid DSMI_LOG_PATH -
dsmSetUp(TSMConnection.java:840)
ICMRM:WARN 2015-04-14 15:54:02.815000 context: [WebContainer : 46] -
TSMManager.dsmSetUp() : fail, rc= 406 Attempt to set up multi-thread
mode fail, cannot support concurrent access to the TSM server -
dsmSetUp(TSMConnection.java:884)
ICMRM:WARN 2015-04-14 15:54:02.815000 context: [WebContainer : 46] -
TSM setup has failed earlier, check dsm options and restart RM. -
createTSMHandle(TSMConnection.java:366)
ICMRM:ERROR 2015-04-14 15:54:02.815000 context: [WebContainer : 46] -
Unable to create a TSM Handle -
getInputStream(TSMConnection.java:1216)
ICMRM:ERROR 2015-04-14 15:54:02.815000 context: [WebContainer : 46] -
Invalid TSM object name- FileSpace:/ICM/rm2db/00004/BCM100
HighLevelName: /BCM100 lowLevelName: /L1.A1001001A14C24B15137I11535.V1
- getInputStream(TSMConnection.java
:1222)
ICMRM:ERROR 2015-04-14 15:54:02.816000 context: [WebContainer : 46] -
com.ibm.mm.icmrm.exceptions.RMIOException: ICM9748: File
/ICM/rm2db/00004/BCM100/BCM100/L1.A1001001A14C24B15137I11535.V1 cannot
be found., Return Code: 9748 - retrie
veObject(RMDatastore.java:1839)
com.ibm.mm.icmrm.exceptions.RMIOException: ICM9748: File
/ICM/rm2db/00004/BCM100/BCM100/L1.A1001001A14C24B15137I11535.V1 cannot
be found., Return Code: 9748
at
com.ibm.mm.icmrm.storage.tsm.TSMConnection.getInputStream(TSMConnection.
java:1224)
"
Cause
The rc=406 error actually comes from TSM. It indicates the dsm.opt or dsm.sys files was not found.
So the problem is due to a wrong configuration in the CM8 to proper work with TSM.
Resolving The Problem
To solve the problem you need to correctly point to the dsm.opt and dsm.sys files from the CM8 Resource Manager database (usually called - RMDB)
The documentation that indicates how to setup CM8 with TSM is this one:
"
"Configure the resource manager properties
http://www-01.ibm.com/support/knowledgecenter/SSAHQR_8.4.3/com.ibm.installingcm.doc/dcmtv221.htm?lang=en
To options to solve the issue:
1) Via DB2 commands
So, this is an example about how to insert the lines in the Resource Manager database (the example is using DB2 database and assuming that both dsm.opt and dsm.sys files are
located in C:\Tivoli\TSM - you need to check where those files are in your system and customize the insert statements bellow with the correct paths):
db2 connect to rmdb
db2 "insert into rmadmin.rmconfiguration(propertyname, propertyvalue) values ('DSMI_LOG_PATH', 'C:\Tivoli\TSM\logs')"
db2 "insert into rmadmin.rmconfiguration(propertyname, propertyvalue) values ('DSMI_DIR', 'C:\Tivoli\TSM\api')"
Then, you can confirm the changes with:
db2 select propertyname, propertyvalue from rmadmin.rmconfiguration where propertyname like 'DSMI%'
OR
2) Via Resource Manager Administration console
- access the Resource Manager Administration console via your Web Browser.
Example: https:// hostname_or_IP_address /icmrm
- logon with the rmadmin or equivalent user
- navigate to "Advanced Parameters" tab
- set th'DSMI_DIR and DSMI_LOG_PATH there
Example:
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Document Information
Modified date:
17 June 2018
UID
swg21902161