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Unable to view PDF files in the IBM FileNet IDM Viewer

Troubleshooting


Problem

Trying to roll out a new version of IBM FileNet IDM, can view tiff files just fine but unable to view PDF files.

Symptom

When attempting to open a PDF in the FileNet IDM Viewer, getting the following exception:

    Description: The document 17553547 could not be loaded
    Number: 80042812 [class: 20, code: 18]
    Native Code: 00000000
    Object: IDM exception (IDMObjects.IDMViewerCtrl.4.0 {A9983B43-CE52-11CF-
    AE75-00A0248802BA})
    Interface: {A9983B41-CE52-11CF-AE75-00A0248802BA}

Cause

The registry key bBrowserIntegration for Adobe\Acrobat Reader specifies whether PDF files can be displayed in a browser.

  • Enable:
    [HKCU\Software\Adobe\<product name>\<version>\Originals]
    'bBrowserIntegration'=dword:00000001
  • Enable & Lock:
    [HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown]
    'bBrowserIntegration'=dword:00000001
  • Disable:
    [HKCU\Software\Adobe\ <product name>\<version>\Originals]
    'bBrowserIntegration'=dword:00000000
  • Disable & Lock:
    [HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown]
    'bBrowserIntegration'=dword:00000000

Resolving The Problem

Run Regedit and navigate to HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\<version>\Originals. Bring up the context menu by performing a right-click in the right panel. Select New > DWORD (32-bit) Value and name it bBrowserIntegration. Leave the default setting of 0.



Also, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\<version>\FeatureLockDown and create the same bBrowserIntegration setting as above. Close the Registry Editor. (Note:always Backup Registry before making any changes.)

[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IDM Desktop","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF025","label":"Platform Independent"}],"Version":"4.0.3","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
21 January 2022

UID

swg21701528

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