Troubleshooting
Problem
The attempt to install a DB2 on Windows 2012 R2 fails - installation screen appears without left side menu.
Symptom
If 'setup.exe' is double-clicked on in Windows explorer, installation screen appears without left side menu like: "Welcome", "Release information", "Install a Product", "Exit" and there is no possibility to continue installation.
Cause
8.3 file name support is disabled by default on non system disk on Windows 2012, it is only enabled on system disk (C:\)
When there is space in the directory and 8.3 file name support is disabled, the launchpad can not work.
The DB2 image is located on non system disk in a path that contains spaces. For example:
"D:\db210.5 fp5"
Environment
Windows environment can have this issue
Resolving The Problem
Enable the 8.3 file name support on non system disk and copy the DB2 image again.
Or move the DB2 image to a new location - one that doesn't contain any spaces.
For example:
"D:\db210.5fp5"
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Document Information
Modified date:
16 June 2018
UID
swg21699149