IBM Support

MustGather: UrbanCode Deploy integration with Cloud providers

Troubleshooting


Problem

Attempts to connect to IBM Cloud Orchestrator or IBM PureApplication System and to provision an image result in errors, or no image is created, or the Agent cannot be contacted, when using IBM UrbanCode Deploy.

Cause

Many environmental causes are possible for the failure to provision a Virtual System Pattern from IBM UrbanCode Deploy.

Read here how to trace the integration between UrbanCode Deploy and IBM Cloud Orchestrator or IBM PureApplication System to determine the root cause.

Environment

This information applies if you use the following software and you do not use the Virtual System Patterns (classic).

  • IBM UrbanCode Deploy v6.1.1 or newer

  • IBM Cloud Orchestrator v2.4 or newer

  • IBM PureApplication System v 2.0 or newer



The difference between the Virtual System Patterns (classic) and the Virtual System Patterns is described here:

See also:
What's new for virtual system patterns in Pure Application System 2.0

If you use an earlier version of the above products, or if you use the Virtual System Patterns (classic), see the following document.

1661921: MustGather: UrbanCode Deploy integration with Cloud providers (classic)

Diagnosing The Problem

  2. Open the file:

    <ucd>\server\conf\server\log4j.properties


    Note: You can also access this file from the Web UI. Click Settings > System > Logging.

  3. Append the following string:

    log4j.logger.com.urbancode.ds.web.rest.integration.vsys=DEBUG


  4. Save and close the file.
    Note: You do not need to stop and restart the server for the changes to take effect.

  5. Collect and review the file:

    <ucd>/var/log/deployserver.out

Resolving The Problem

See the following technote for the steps about how to submit the data to IBM Customer Support:
1673000: MustGather for IBM UrbanCode Deploy

[{"Product":{"code":"SS4GSP","label":"IBM UrbanCode Deploy"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Integrations - IBM","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF022","label":"OS X"},{"code":"PF034","label":"Windows Mobile"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.1.1;6.1.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21696053

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