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Starting a client fails with "CRCCK2028E Incompatible database version" in Rational Synergy after applying FixPack 7.2.1.3

Troubleshooting


Problem

Attempts to start an IBM Rational Synergy client fails with "CRCCK2028E Incompatible database version. The server installation release is incompatible with the database "

Symptom

After successfully applying Rational Synergy Fix Pack 3 (7.2.1.3) for 7.2.1 to a database that had no other 7.2.1 Fix Packs applied to it, the following message is displayed when a client is started:

CRCCK2028E Incompatible database version.
The server installation release is incompatible with the database <DATABASE_PATH>

Cause

This is due to a mismatch between patches.dat in the Rational Synergy Server and the database. This mismatch should not matter in the circumstances described above.

This issue has been identified as a product defect and has been logged under APAR PI26904

Environment

When a Rational Synergy server was updated as follows:

  1. Synergy 7.2.1 Installed.

  2. Synergy 7.2.1.1 (Fix Pack) was then applied.

  3. Synergy 7.2.1.2 (Fix Pack) was then applied.

  4. A database is newly created in 7.2.1 or upgraded to this version and where the above two fix packs have not been applied to the database.

  5. 7.2.1.3 is then applied to the Rational Synergy server and the database successfully.

Resolving The Problem

To resolve the problem:

  1. Apply the 7.2.1.3 fix pack to the database again and make sure it completes successfully.

  2. Update the database with the correct patches.dat file
    1. Login as user ccm_root,
    2. Copy the patches.dat file:
      cp -p $CCM_HOME/etc/patches.dat <DATABASE_PATH>/etc/patches.dat

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"7.2.1.3","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
22 December 2020

UID

swg21686105

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