Troubleshooting
Problem
Collecting data for Receiving problems with Maximo. Gathering this information before calling IBM Support will help you with the troubleshooting process and save time analyzing the data.
Diagnosing The Problem
This technote describes what information you need to begin troubleshooting a Maximo Receiving issue.
Collecting Maximo Receiving MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.
Resolving The Problem
1. Check your exact version information of Maximo
- Go to the Start Center/Help/System Information
- Copy the information listed in dialog box
2. Has this PO been revised or in the process of revising?
3. What is the problem that you are having? Please provide a detailed problem description and the replication steps with screenshots.
4. If an error message is being displayed, what is the message? Please provide a screenshot.
5. Please provide receipts.xml after exporting it from Application Designer.
6. Please ensure that SQL logger is set as INFO in the Logging Application. Replicate your issue and provide the following log files: maximo.log, systemout.log and systemerr.log with the replication date and time.
7. If your issue has occurred on specific PO data, please provide data in CSV format with column headers.
--- XXX is your PONUM
a. SELECT * FROM PO WHERE PONUM = 'XXX'
b. SELECT * FROM POLINE WHERE PONUM = 'XXX'
c. SELECT * FROM POSTATUS WHERE PONUM = 'XXX'
d. SELECT * FROM MATRECTRANS WHERE PONUM = 'XXX'
e. SELECT * FROM SERVRECTRANS WHERE PONUM = 'XXX'
f. SELECT MATRECTRANSID FROM MATRECTRANS WHERE PONUM='XXX' --- write down the output for this sql
g. SELECT * FROM INVTRANS WHERE MATRECTRANSID= '(output from f)'
Related Information
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Document Information
Modified date:
17 June 2018
UID
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