Troubleshooting: FileNet Content Engine Administrative Console for Content Engine (ACCE)

Troubleshooting steps to help resolve common FileNet Content Engine Administrative Console for Content Engine (ACCE) issues.

1. Clear the browser cache and retry.
2. Confirm browser version is supported in the Hardware and Software requirement report (https://www.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=9F93AA80282311E69AAAC4D0C72C126B&osPlatforms=AIX|HP|Linux|Solaris|Windows&duComponentIds=S004|S009|S010|S008|S002|S005|S006|S007|S012|S003|S001|S011&mandatoryCapIds=30|9|132|20|26&optionalCapIds=7|12|126|125|1|35|221|19|16) and any notes that apply.
3. Review the commonly encountered issues below:
- "Administrative Console for Content Platform Engine (ACCE) that runs on JBoss may intermittently encounter exceptions" - https://www.ibm.com/support/pages/node/510209
- "Plugin resource not found" error occurs when using Administration Console for Content Platform Engine (ACCE)" - https://www.ibm.com/support/pages/node/237207
- "Unable to log on to Administration Console for Content Platform Engine after upgrading to Content Platform Engine 5.2." - https://www.ibm.com/support/pages/node/237219
- "Cannot login to ACCE" - https://www.ibm.com/support/pages/node/502451
- "Unable to create a Domain in FileNet Content engine using ACCE" - https://www.ibm.com/support/pages/node/512221
- "Error when connecting to Enterprise Manager or Administrative Console for Content Engine" - https://www.ibm.com/support/pages/node/237641
- "ACCE configuration panel can not start due to Java 2 Security Permission error" - https://www.ibm.com/support/pages/node/237641
- "Administrative Console for Content Engine (ACCE) fails to load with the following error "SyntaxError: illegal character ?"" - https://www.ibm.com/support/pages/node/531485


What to do Next?
If the preceding troubleshooting steps did not solve your problem, see the MustGather: FileNet Content Engine Administrative Console for Content Engine (ACCE) problems to continue the investigation.