Effective 30 April 2014, IBM requires an Extended Support Contract for continued support of IBM FileNet Content Manager Version 4.5.x and related products.
The following products are subject to a software withdrawal on 30 April 2014 but are available for a Support Extension:
- IBM FileNet Content Manager V4.5.x
- FileNet Rendition Engine V4.5.x
- Image Manager Active Edition V4.5.x
- FileNet Business Process Manager V4.5.x
Although the defined product support period for the products above have reached their published End of Support (EOS) period, Extended Support Contacts are available for the next three years. Please refer to the IBM Software Support Lifecycle website for a full listing of IBM products and the associated support policies.
A US Announcement Letter for Withdrawal Announcement 5724-R81 was sent to customers who subscribed to My Notifications. Information for other country announcement letters is located here.
To determine what is the latest release of IBM FileNet Content Manager and if the release you are running is still supported, see the IBM Software Support Lifecycle page for FileNet Content Manager.
Please contact your IBM Sales and/or Client representative in order to start the Extended Support contract process. In the event you do not know who your IBM Sales and/or Client representative, please send a message to our Client Care (iscare@us.ibm.com) team to assist in forwarding your message on your behalf.
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