Question & Answer
Question
Pressing the Help function from the ITCAM VE shows a blank screen
Answer
- Make sure that the class loader for the Help application is set according to the screen shot below :
Go to the screen by log in to your WAS admin and choose as follows :
a. Applications -> Application Types
b. WebSphere enterprise applications (this will show "Enterprise Applications" on right panel)
c. The "Enterprise Applications" screen includes a table that has a list of Names.
"eclipseHelp" is one of the names in the list. Click "eclipseHelp". ->
Now you will see the "configuration" screen.
d. Under "Detail Properties", click "Class loading and update detection".
e. Check if your screen looks like this (below). If not, set it as it shows.
[{"Product":{"code":"SSDTFJ","label":"Tivoli Composite Application Manager for Application Diagnostics"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITCAM for APPLICATION DIAGNOSTICS Managing Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Product Synonym
ITCAM AD
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Document Information
Modified date:
17 June 2018
UID
swg21662262