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Installing Rational Change results in "Failed to execute registry command, cannot read or write to registry" error

Troubleshooting


Problem

Attempts to install IBM Rational Change 5.3.1 on any supported Microsoft Windows version with a locale other than United States English (en_us), Chinese (zh_CN) or Japanese (ja_JP) results in the error "Failed to execute registry command, cannot read or write to registry".

Symptom

Symptom 1: The install.log contains this error (or similar, depending on system locale):

Copying windows registry library files.
Copying file: 'ICE_JNIRegistry.dll' to 'C:\Program Files (x86)\IBM\Rational\Change\5.3.1\jetty\webapps\uninstaller\ICE_JNIRegistry.dll'.
Copying file: 'registry.jar' to 'C:\Program Files (x86)\IBM\Rational\Change\5.3.1\jetty\webapps\uninstaller\registry.jar'.
Trying to add HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\IBM Rational Change 5.3.1 8600 registry value
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\IBM Rational Change 5.3.1 8600
Exception in thread "main" java.util.MissingResourceException: Can't find resource for bundle locale.resources, key en_GB
at java.util.ResourceBundle.getBundle(ResourceBundle.java:172)
at com.telelogic.csinstall.util.ResourceStrings.loadResourceBundle(ResourceStrings.java:31)
at com.telelogic.csinstall.registry.RegistryReciever.main(RegistryReciever.java:395)
Process returned non-zero results, this usually indicates an error occurred.
Failed to execute registry command, cannot read or write to registry.
finished adding reg value.

Symptom 2: Rational Change 5.3.1 will not be listed under Control Panel > Programs and Features (or equivalent)

Cause

Resource bundle (resources.properties file) shipped with the product is only for en_US, ja_JP and zh_CN.

This issue was identified as a product defect and logged under APAR PI08627

Environment

Any supported Windows version with a locale other than United States English (en_us), Chinese (zh_CN) or Japanese (ja_JP)

Resolving The Problem

Procedure:

  1. Navigate to the installation location \windows\locale\

  2. Create a copy of file resources_en_US.properties

  3. Rename the file to resources_<system locale>.properties

    where <system local> can be found from the error messages printed in install.log

    For example:
    Exception in thread "main" java.util.MissingResourceException: Can't find resource for bundle locale.resources, key en_GB

  4. Restart the installation

[{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.3.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
13 November 2019

UID

swg21661690

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