Troubleshooting
Problem
If you attempt to install IBM Rational Rose (Rose) on a Microsoft Windows 7 machine, the installation fails with the "Error 1603" error.
Symptom
Installing Rose on a Microsoft Windows 7 machine gives a Error 1603 message along with the following error that is written to the
rational_install.log file:
MSI (c) (40:4C) [09:47:31:669]: Product: IBM Rational Rose Enterprise Edition -- Installation operation failed.
MSI (c) (40:4C) [09:47:31:670]: Windows Installer installed the product. Product Name: IBM Rational Rose Enterprise Edition. Product Version: 2.0.0. Product Language: 1033. Manufacturer: Rational
Software. Installation success or error status: 1603.
The following message also appears in the rational_install.log file:
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'Ennnnnn' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = NxNNNNNNNN
1: {NNDNNACE-ENAN-NNNE-BNNN-NANANNNDNENN}
1: Extract supporting files
1: Failed to extract _IsUser.dll, Ignore it.
1: Failed to extract IGdi.dll, Ignore it.
1: EvNNNNNNNN
Cause
There problems with the permissions when launching the DCOM applications.
Resolving The Problem
SOLUTION
Use the DCOM Configuration Tool to manage the startup policy as follows:
- Run
C:\WINDOWS\system32\DCOMCNFG.EXE
- Navigate to Console Root > Component Service > Computers > My Computer > DCOM Config > InstallShiled InstallDriver
- Right-click and select Properties
- Select the Identity tab and verify that The launching user is selected
- Install Rational Rose installation
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Document Information
Modified date:
29 September 2018
UID
swg21657794