IBM Support

Netcool/OMNIbus WebGUI FP3 upgrade failure after hostname change

Troubleshooting


Problem

Attempt to upgrade an instance of IBM Tivoli Netcool/OMNIbus WebGUI version 7.3.1 FixPack 3 (FP3) that was installed using IBM Tivoli Deployment Engine (DE) failed after hostname change.

Symptom

Change hostname of IBM Tivoli Deployment Engine (DE) and attempt IBM Tivoli Netcool/OMNIbus FixPack 3 (FP3) installation

Environment

IBM Tivoli Netcool/OMNIbus WebGUI version 7.3.1.x with IBM Tivoli Deployment Engine (DE), non-root instance

Diagnosing The Problem

Review the installation (IA) logs and you'll noticed that there are two DE instances were created using a single user, as a result of hostname change:

Example:
1. /home/<username>/.acsi_hostname1 (the new/working copy)
2. /home/<username>/.acsi_hostname2 (the old copy, prior to hostname change)

Unfortunately, we should have only one instance of DE for a single user.

Resolving The Problem

Follow the steps noted below to resolve this issue:

1. Rename .acsi_<hostname2> directory to .acsi_<hostname2>_OLD located at /home/<username>/.acsi_<hostname2>

2. Create a softlink to .acsi_<hostname1> with hostname '<hostname2>' using below command :

# ln -s /home/<username>/.acsi_<hostname1> /home/ncoadmin/.acsi_<hostname2>

3. Re-attempt FP3 installation. Now, it should re-use the existing DE instead of creating new instance again.

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Tivoli Deployment Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"1.4","Edition":"All Editions","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Web GUI","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"7.3.1;7.3.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

DE

Document Information

Modified date:
17 June 2018

UID

swg21650712

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