IBM Support

TCR IF8 install failure with DE error

Troubleshooting


Problem

Attempt to install IBM Tivoli Cognos Reporting (TCR) InterimFix 8 (IF8) fails with IBM Deployment Engine (DE) error message "Could not locate the specific root instance".

Environment

IBM Tivoli Cognos Reporting (TCR) IF8 with IBM Deployment Engine (DE)

Diagnosing The Problem

Review DE logs and you will find the following error :

Running Parse Deployment Descriptor via Dependency Checker
Parse Deployment Descriptor Start time: Tue Jul 31 12:24:00 CDT 2012
Parse Deployment Descriptor End time: Tue Jul 31 12:24:01 CDT 2012

RootTypeID target is:
RootIUTypeID[57F478F6C2FC44ED92D59C38662F0593,1.1.1.1]
0 potential matching instances were found
Exception: Could not locate the specific root instance
Error Started at:
Exception: Could not locate the specific root instance



Next, check the listIU output and if it shows whether IF8 in the output as shown below:

Fix (RootIU UUID: 04F92AE181534FFFBDF898E7132954FB Name:
SIU-TCR-1201-0008)Fix Name:F3AB1ADFAAC4CD3F9E61140646A981BF
Fix (RootIU UUID: 04F92AE181534FFFBDF898E7132954FB Name:
TCR-1201-0008)Fix Name:TCR-1201-0008

Resolving The Problem

First, we compare de_lsrootIU output and you'll find that it has already installed TIPTSS version 1.1.1.3 - see sample de_lsrootIU ouput below:

RootIUTypeID[57F478F6C2FC44ED92D59C38662F0593,1.1.1.1]
<UUID>57F478F6C2FC44ED92D59C38662F0593</UUID>
<identityName>TIPTSS</identityName>
<version>1.1.1.3</version>
<hostingEnv>w3.ibm.com/namespaces/2003/OS_componentTypes:Ope
rating_System</hostingEnv>


IFIX8 updates the TIPTSS Version to 1.1.1.1, So, it fails to find the required TIPTSS Version 1.1.1.1


To workaround for this issue, we can ignore the update of TIPTSS and perform the following:


1. Please open the install.bat under <1.2.0.1-TIV-TCR-IF8_extracted_folder>
2. Please add the rem to the following four lines(from line number 79 to 82) as below, and save the file


rem @echo Installing TIPTSS-FP1...
rem popd
rem pushd %˜dp0\TIPTSS-FP1\META-INF
rem call manageIU.bat -o %DO% -r %TIP_INSTALL% -p packagedIU.xml
%OPTIONS% 1>>"%LOGFILE%" 2>&1


3. Now, try to uninstall TCR IFIX8 (TCR-1201-0008) - please make sure the de_lsrootIU / listIU output does not contain entry for TCR-1201-0008
4. Once the uninstallation is successful, then please re-try IF8 installation

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Tivoli Deployment Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.4","Edition":"All Editions","Line of Business":{"code":"","label":""}}]

Product Synonym

DE

Document Information

Modified date:
17 June 2018

UID

swg21650582