Troubleshooting
Problem
After upgrading to IBM Rational ClearQuest Web 7.1.2.8, a blank screen is displayed when clicking on the URLs to access the records.
Symptom
No error message, just a blank screen with the URL link pops up.
Cause
Microsoft Internet Explorer 8 does not recognize the link as a trusted site.
Diagnosing The Problem
This issue is not reproducible using other browsers such as Mozilla Firefox.
Resolving The Problem
Add the website as a trusted site in Internet Explorer 8:
http://windows.microsoft.com/en-us/windows-vista/security-zones-adding-or-removing-websites
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"CM Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.8","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21639516