IBM Support

ITNM agent cannot get polldata from ncim

Troubleshooting


Problem

The following error is seen in the agent instance log in $ITMHOME/logs: critical: Database Connection Error: [Informix][Informix ODBC Driver][Informix]Cannot connect to database server (SQL-08004) at /opt/IBM/ITM/sol286/np/bin/getPolldata.pl line 187

Resolving The Problem

The ITM agent for ITNM uses the $NCHOME/etc/precision/DbLogins.DOMAIN.cfg file to find the password to access the ITNM ncim database. The agent uses getPolldata.pl for this access. Check the password and encryption in DbLogins, under the POLLDATA section.

Use the ncp_db_access.pl script noted in the 'Related URL' section to test connectivity to the database if any changes are made.

Related Information

[{"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Discovery and RCA","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"3.9","Edition":"FP4;FP5","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21634139