Collecting data for Web GUI Connectivity to Netcool/OMNIBus ObjectServer

Resolving The Problem

Provide the following information:

1. Complete "General Information"

2. Enable client side debugging mode

3. Enable server side debugging mode

4. Enable ObjectServer side debugging mode

5. Replicate problem

- Note of start and end time of replication
- List replication steps. Screenshots will help.

6. Outputs

ObjectServer side:

Row count of status, journal, and details

Sample:

# OMNIHOME/bin/nco_sql -server NCOMS -username root -password netcool
1> select count(*) from alerts.status;
2> select count(*) from alerts.journal;
3> select count(*) from alerts.details;
4> go
COUNT( * )
-----------
10
COUNT( * )
-----------
2
COUNT( * )
-----------
0

(3 rows affected)
1>

7. Gather logs

Web GUI server side:

TIPHOME/profiles/TIPProfile/logs

Client side:

Java Deployment Log

i.e.

C:\Documents and Settings\<current_windows_user>\Application Data\Sun\Java\Deployment\log

ObjectServer side:

OMNIHOME/log

8. Gather files/directories

Web GUI server side:

Tar.gz/Zip of WEBGUI_HOME/etc

TIPHOME/profiles/TIPProfile/config/cells/TIPCell/wim/config/wimconfig.xml

ObjectServer side:

NCHOME/etc/omni.dat
NCHOME/etc/interfaces.<platform>
NCHOME/omnibus/etc/<ObjectServer>.props