IBM Support

Collecting data for Web GUI WAAPI

Troubleshooting


Problem

A list of items to provide to IBM Support.

Resolving The Problem

Provide the following information:

1. Complete "General Information"

2. Enable client side debugging mode

3. Enable server side debugging mode

4. Replicate problem

- Note of start and end time of replication
- List replication steps. Screenshots will help.

5. Gather logs

Server side:

TIPHOME/profiles/TIPProfile/logs

Client side:

Java Deployment Log

i.e.

C:\Documents and Settings\<current_windows_user>\Application Data\Sun\Java\Deployment\log

WAAPI log:

$WEBGUI_HOME/waapi/log/waapi.log

6. Copy of $WEBGUI_HOME/waapi/etc/waapi.init

7. Copy of the XML configuration file

8. List of ObjectServer groups assigned to the user specified in waapi.init

9. List of all Roles assigned to the user at TIP side

[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Web GUI","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.4.0;7.3.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21631560

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