Troubleshooting
Problem
You are experiencing a problem with the MQ File Transfer Edition (FTE) nodes with IBM Integration Bus (IIB) on UNIXes and Linux.
This MustGather document explains how to generate diagnostic data needed by IBM Support to investigate this issue.
This MustGather document explains how to generate diagnostic data needed by IBM Support to investigate this issue.
Environment
These instructions are for IBM Integration Bus on AIX, HP-UX, Linux, and Solaris systems.
Return to the IBM Integration Bus MustGather index for other systems.
Return to the IBM Integration Bus MustGather index for other systems.
Resolving The Problem
IBM Support will need these diagnostics to investigate this issue:
- mqsidc
- When running the mqsidc tool, select the option for 'Broker Collector' and provide the Integration Node and Integration Server names, when prompted.
See: Running mqsidc for IBM Integration Bus Support
- When running the mqsidc tool, select the option for 'Broker Collector' and provide the Integration Node and Integration Server names, when prompted.
- Project Interchange and BAR files for the problematic application or message flow
- You can export your Integration Project(s) into an archive file for easy transmission to IBM Support.
See the export procedure in: Importing resources from previous versions
- You can export your Integration Project(s) into an archive file for easy transmission to IBM Support.
- Traces
- A service level trace of the Integration Server will capture the FTE agent processing on the Integration Server.
- FTE Agent information
- Output the FTEAgent properties:
- mqsireportproperties {Int.Node} -e {Int.Server} -o FTEAgent -r
- A directory listing of {MQSI_WORKPATH}/common/FTE
- Output the FTEAgent properties:
ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your problem ticket with additional information:
- Tell us what errors you saw, where you saw them, and what time they happened.
- Let us know if you made any changes before the problem occurred.
- Share any other observations which you think will help us to better understand the problem.
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"10.0;9.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Product Synonym
IIB;WMB;MQ FTE
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Document Information
Modified date:
23 March 2020
UID
swg21625857