Important Changes to TwinFin and Skimmer Product Names in the Service Request Tool

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What’s changing and why:

Due to recent changes in our Service Request process and appliance entitlements (for details see link) some of the Product Names have caused confusion for our customers and made it difficult to find your PureData System for Analytics N1001 and Netezza 100-1 appliances. We are implementing a change to bring the names of the older N1001/TwinFin and 100-1/Skimmer models back into conformity with the newer N1001/100 names.

To update your list of Preferred Products:

Due to these name changes, your Preferred Products list in Service Request will be obsolete. Please delete all current products, perform a search for currently entitled products using the search term 'PureData System for Analytics' to view all C1000/N1001/N200x products. Add those products to your Preferred Products list. Use the search term 'Netezza' to add your Skimmer products to your Preferred Product list. Entitlements will not be changing for Mustang systems. You can use the search term 'NPS' to add those products to your Preferred Products list.

You can find more information about product selection here.