IBM Support

64-bit version of Installation Manager fails to start when using 32-bit media

Troubleshooting


Problem

On a 64-bit Linux x86 operating system, you install a 64-bit version of IBM Installation Manager. You then access media like an Electronic Software Download (ESD) or a product disk that contains a 32-bit Installation Manager from an earlier version. When the later version of Installation Manager is detected, an attempt is made to start this version. The start of the 64-bit version of Installation Manager fails with the error message: "An error has occurred. See the log file /opt/IBM/InstallationManager/eclipse/configuration/log_file_name.log."

Symptom

In the log file, you see messages similar to the following entries:


!MESSAGE Bundle org.eclipse.swt.gtk.linux.x86_64_3.6.0.v3650b [14] was not resolved.
!SUBENTRY 2 org.eclipse.swt.gtk.linux.x86_64 2 0
2011-04-19 14:58:39.748
!MESSAGE Platform filter did not match:
(& (osgi.ws=gtk) (osgi.os=linux) (osgi.arch=x86_64))
!SUBENTRY 1 org.eclipse.osgi 2 0 2011-04-19 14:58:39.748
!MESSAGE Bundle org.eclipse.equinox.launcher.gtk.linux.x86_64_1.1.0.v20100503
[90] was not resolved.
!SUBENTRY 2 org.eclipse.equinox.launcher.gtk.linux.x86_64
2 0 2011-04-1914:58:39.748  

!MESSAGE Platform filter did not match:
(& (osgi.ws=gtk) (osgi.os=linux) (osgi.arch=x86_64))

Cause

Installation Manager versions 1.0.0.x, and 1.3.1 - 1.4.2 cannot start a 64-bit version of Installation Manager.

Resolving The Problem

This issue is fixed for Installation Manager versions 1.4.3 and later.


For Installation Manager versions 1.4.2 and earlier, to workaround this issue:

1. Download the latest 32-bit version of Installation Manager, see Installation Manager and Packaging Utility download links.

2. Install the 32-bit version of Installation Manager by using the -reinstallIM option, see the Installation Manager Information Center.

3. Run the earlier 32-bit version of Installation Manager from the media that you are using. The installed 32-bit version of Installation Manager starts.

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.0;1.0.0.1;1.0.0.2;1.0.0.3;1.0.0.4;1.0.0.5;1.3.1;1.3.2;1.3.3;1.3.4;1.3.4.1;1.4;1.4.1;1.4.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
25 October 2021

UID

swg21609056

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