Closing tickets in TSRM that have been deleted in Omnibus

Answer

The user of the gateway needs to ensure that they have configured the following property
in the gateway properties file.

This file is located in the following directory :
$OMNIHOME/etc/GAT_TSRM.props

Notes on the property :
Gate.TSRM. CloseOnDeleteList string

Use this property to specify whether a ticket in TSRM is closed if the Netcool/OMNIbus event for which it was originally created is deleted.

Specify the values for this property as comma-delimited name-value pairs in the following format: Name1='Value1', … ,NameN='ValueN'.

For example:

CLASS='INCIDENT',
STATUS='RESOLVED'

The default is "".

Below is an example usage of the property when enabled

Gate.TSRM.CloseOnDeleteList : "CLASS='SR',STATUS='RESOLVED'"

and this is an example of the xml that you would see in the corresponding gateway log file

(MessageLog $OMNIHOME/log/GAT_TSRM.log) when you delete an event in Omnibus

<UpdateMXSR
xmlns="<ip address of your maximo server > "
creationDateTime="2012-07-26T20:43:46+05:30"
transLanguage="EN"
messageID="123"
maximoVersion="7.1">
<MXSRSet>
<SR
action="Change"><STATUS><![CDATA[RESOLVED]]></STATUS><CLASS>
<![CDATA[SR] ]></CLASS><TICKETID>TKT95336</TICKETID></SR>
</MXSRSet>
</UpdateMXSR>