Troubleshooting
Problem
Attempts to start or stop the IBM Rational Change service using the net stop and net start commands results in the failure to start or stop the service.
Symptom
Run the following net stop/start command:
- net stop RationalChange<port_number>
- net stop RationalChange<port_number>
where 'port_number' is the port number on which the service is running.
Rational Change service fails to restart while using the net stop/start commands.
Cause
The commands net stop and net start do not start the services that are generated by Jservice.
Resolving The Problem
Use the "sc stop" and "sc start" commands to restart the Rational Change service.
Syntax:
--------------------
- sc start "RationalChange<port_no>"
- sc stop "RationalChange<port_no>"
--------------------
Assuming that IBM Rational Change has been configured on port '8600' , the commands are as follows:
--------------------
- sc start "RationalChange8600"
- sc stop "RationalChange8600"
--------------------
[{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2;5.2.0.1;5.2.0.2;5.2.0.3;5.2.0.4;5.2.0.5;5.2.0.6;5.3;5.3.0.1;5.3.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21575899