How to setup email notifications for the doors_cs_process lifecyle

Answer

This is possible, however some steps need to be taken to setup email notifications.

1. Copy the notifications_template folder from C:\Program Files\IBM\Rational\Change\5.2\jetty\webapps\change\WEB-INF\package_templates\dev_template\wsconfig\templates\pt\forms
   
   and paste it in
   
   C:\Program Files\IBM\Rational\Change\5.2\jetty\webapps\change\WEB-INF\package_templates\doors_cs_template57\wsconfig\templates\pt\forms
3. Rename 'entered2assigned.resolver_html.tmpl' to 'rcr_created2rcr_assigned.assignee_html.tmpl'
4. Rename assigned.txt to rcr_assigned.txt
5. Rename assigned.html to rcr_assigned.html
6. Modify the templates to ensure the correct attributes are being called inside of the template files.
7. Modify the attributes in rcr_created2rcr_assigned.assignee_html.tmpl
   
   From:
   
 <script>                                                                                          'problem_number|crstatus|problem_synopsis|severity|priority|request_type|product_name|submitter|resolver|_COMMENTS'
%&mimeStart()%                                                                           %&mimeInsertText(assigned.txt)%                                                        %&mimeEndText()%                                                                           %&mimeInsertHTML(assigned.html)%                                                       %&mimeEndHTML()%                                                                           %&mimeProcessImages()%                                                                     %&mimeEnd()%                                                             </script>  

   
   To:
   
   
<script>
'problem_number|crstatus|problem_synopsis|release_priority|product_name|submitter|assignee|_COMMENTS', $_bt_dict)%
%&mimeStart()%                                                                             %&mimeInsertText(rcr_assigned.txt)%                                                        %&mimeEndText()%                                                                           %&mimeInsertHTML(rcr_assigned.html)%                                                       %&mimeEndHTML()%                                                                           %&mimeProcessImages()%                                                                     %&mimeEnd()%
</script>

9. Modify the rcr_assigned.txt to include the following:
   
   From:
   
<script>
CR %problem_number% was set to %crstatus% for %resolver%.
Synopsis:           %problem_synopsis%
Severity/priority:  %severity%_%priority%
CR Type:            %request_type%
Product/Subsys:     %product_name% - %product_subsys%
Comments:           %_COMMENTS%
</script>

   
   To:
   
   
<script>
CR %problem_number% was set to %crstatus% for %assignee%.
Synopsis:           %problem_synopsis%
priority:           %release_priority%
Product/Subsys:     %product_name% - %product_subsys%
Comments:           %_COMMENTS%
</script>

11. Modify the rcr_assigned.html file and removed the following attributes:
    
<script>
<tr>
 <td width="25%%" valign="top" align="right" nowrap><b>Priority:</b></td>
 <td width="75%%">%priority%</td>
</tr>
<tr class="zebra">
 <td width="25%%" valign="top" align="right" nowrap><b>Release:</b></td>
 <td width="75%%">%release%</td>
</tr>
<tr>
 <td width="25%%" valign="top" align="right" nowrap><b>Severity:</b></td>
 <td width="75%%">%severity%</td>
</tr>
</script>

    
    Add the following attribute:
    
    
<script>
<tr>
   <td width="25%%" valign="top" align="right" nowrap><b>Priority:</b></td>
    <td width="75%%">%release_priority%</td>
</tr>
</script>

    
12. Add the following line to the Post Condition of the rcr_created2rcr_assigned transitions of the doors_cs_process57.xml file:
    
    
async:perl transition_notice.pl notification_templates

14. Update and save the changes to the doors_cs_process57.xml file.
15. Recreate the process package using the updated package template.
16. After the updated process package has been installed, email notifications should be sent.