Troubleshooting
Problem
Attempts to open an IBM Rational DOORS module with an IBM Rational Change template result in error "DXL:
Symptom
When any formal DOORS module is opened the following error message appears:
DXL: <Line:1> could not open include file (standard/changemgnt/utils/ecpsconfigutils.inc)
(No such file or directory)
Cause
A newer version of DOORS was installed (for example DOORS 9.3) and upgraded the template.
- With the DOORS-Change integration 5.7 and DOORS 9.2... the integration files are copied in: Program Files\IBM\Rational\DOORS\9.2\lib\dxl\addins\synergy\Utils\
- With DOORS 9.3, the DOORS-Change integration is part of DOORS and files are copied in: Program Files\IBM\Rational\DOORS\9.2\lib\dxl\standard\changemgnt\utils\
Environment
IBM Rational DOORS 9.2.0.5 and the DOORS-Change integration: 5.7.0.7 iFix003
Resolving The Problem
There are two ways to resolve this problem:
Procedure to solve the problem:
- Open the module as Read-Only
- Go to View > Manage Views, and delete the RCR Attrs View and IR Attrs View
- Turn the integration off by going to Change Management > Configure Module
- Go to Edit > Attributes, and delete any attributes that start with
csint
orcmint
, then save the module
- Note the module ID (For example
000000aa
)
- Go to <
DOORSHOME>\data\conf\u1000001.dir\csint+AF8-<moduleID from step 5
> For example:C:\Program Files\IBM\Rational\DOORS\9.2\data\conf\u1000001.dir\csint+AF8-000000aa
- Delete the
.vconfig
files; (rcrStatus.vconfig
andirStatus.vconfig
) Please note that by deleting these.vconfig
files, the custom attributes mapping defined will be removed and you will need to redefine the custom attributes mapping.
- Turn the integration back On.
WORKAROUND:
- Manually create folders
changemgnt\utils
- Copy the ecpsconfigutils.inc from
Program Files\IBM\Rational\DOORS\9.2\lib\dxl\addins\synergy\Utils\
toProgram Files\IBM\Rational\DOORS\9.2\lib\dxl\standard\changemgnt\utils\
]
Related Information
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Document Information
Modified date:
01 May 2020
UID
swg21503426