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ldapsync not working LDAP: error code 49 - 80090308

Troubleshooting


Problem

Ldapsync crontask gives an error and does not sync users

Symptom

When running ldapsync crontask you get the following error: LDAP: error code 49 - 80090308:

Resolving The Problem

The error in your log follows the same RFC Standard error codes for LDAP

Error 49

indicates incorrect credentials which means that the password is

incorrectly defined for the principal user. In the LDAP Sync Cron Task

setup screen, locate the credential parameter for this Cron Task

instance and re-enter the password. Save the cron task, and then restart

the MXServer. Many Cron Task parameters require the MXServer to be

restarted.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF016","label":"Linux"},{"code":"PF010","label":"HP-UX"}],"Version":"7.5;7.2.1;7.2;7.1.2;7.1.1;7.1;6.2.8;6.2.7;6.2.6;6.2.5;6.2.4;6.2.3;6.2.2;6.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWK4A","label":"Maximo Asset Management Essentials"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSLKTY","label":"Maximo Asset Management for IT"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21502269