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Errors occur when uninstalling multiple server and tooling products

Troubleshooting


Problem

Uninstalling multiple products (for example, IBM Business Process Manager and IBM Integration Designer) at the same time might cause Installation Manager errors or warnings. The types of errors or warnings you receive vary, depending on the combination of products that you attempt to uninstall.

Symptom

If you uninstall server and tooling products (for example, IBM Integration Designer, IBM Business Process Manager Advanced, IBM Process Server Test environment, and IBM Process Designer) at the same time, you might see the following errors:

2195 ERROR 01:13:39.22 **PAKENGINE** ERROR: NGIAction.execute : null
2197 ERROR 01:13:39.50 **PAKENGINE** ERROR: PakInstaller.installPak : null
2199 ERROR 01:13:39.76 **PAKENGINE** ERROR: The [UNINSTALL] PAK operation failed. Error: null
2201 INFO 01:13:40.12 **PAKENGINE** INFO: PAK action ends - Operation: UNINSTALL PAK file: C:\Program Files (x86)\IBM\WebSphere\AppServer_5_9b\properties\version\nif\backup\atlas.client.pak.
2202 ERROR CRIMABA65E664E 01:13:40.12 Unexpected exception


If you uninstall tooling products (for example, IBM Integration Designer and Forms Designer 4.0) and the IBM Process Server Test Environment at the same time, you might see the following warnings:

Failed to delete C:\AppServer\bin
1437 WARNING CRIMC9CB8AE9AW 39:48.47 Failed to delete C:\AppServer\BPM
1438 WARNING CRIMC9CB8AE9AW 39:48.53 Failed to delete C:\AppServer\configuration
1439 WARNING CRIMC9CB8AE9AW 39:48.61 Failed to delete C:\AppServer\features
1440 WARNING CRIMC9CB8AE9AW 39:48.68 Failed to delete C:\AppServer\java
1441 WARNING CRIMC9CB8AE9AW 39:48.75 Failed to delete C:\AppServer\lib
1442 WARNING CRIMC9CB8AE9AW 39:48.83 Failed to delete C:\AppServer\links
1443 WARNING CRIMC9CB8AE9AW 39:48.98 Failed to delete C:\AppServer\logs
1444 WARNING CRIMC9CB8AE9AW 39:49.06 Failed to delete C:\AppServer\optionalLibraries
1445 WARNING CRIMC9CB8AE9AW 39:49.14 Failed to delete C:\AppServer\ProcessChoreographer
1446 WARNING CRIMC9CB8AE9AW 39:49.22 Failed to delete C:\AppServer\profiles
1447 WARNING CRIMC9CB8AE9AW 39:49.45 Failed to delete C:\AppServer\properties
1448 WARNING CRIMC9CB8AE9AW 39:49.53 Failed to delete C:\AppServer\scriptLibraries
1449 WARNING CRIMC9CB8AE9AW 39:49.61 Failed to delete C:\AppServer\systemApps
1450 WARNING CRIMC9CB8AE9AW 39:49.68 Failed to delete C:\AppServer\temp
1451 WARNING CRIMC9CB8AE9AW 39:49.76 Failed to delete C:\AppServer

If you uninstall tooling products and server product packages (for example, IBM Integration Designer, the IBM Process Server Test Environment, and IBM Process Designer) at the same time, you might see the following errors:

java.lang.IllegalStateException: No metadata found for installed IU com.ibm.wid.splashpath..com.ibm.wid.splashpath.set 6.1.0.v20071130_1200.
com.ibm.cic.agent.internal.core.InstallRegistry$ProfileInstallRegistry.getInstalledIU(InstallRegistry.java:1064)
com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIU(InstallRegistry.java:845)
com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIU(InstallRegistry.java:845)
com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.addInstalledIUs(InstallRegistry.java:834)
com.ibm.cic.agent.internal.core.InstallRegistry$ContextInstallRegistry.getInstalledIUs(InstallRegistry.java:826)
com.ibm.cic.agent.core.InstallContextTree.computePairs(InstallContextTree.java:205)
com.ibm.cic.agent.core.InstallContextTree.getPairs(InstallContextTree.java:181)
com.ibm.cic.agent.internal.core.MetadataReplacer.extractMetadataReplacementPairs(MetadataReplacer.java:123)
com.ibm.cic.agent.internal.core.MetadataReplacer.extractMetadataReplacementPairs(MetadataReplacer.java:114)
com.ibm.cic.agent.internal.core.MetadataReplacer.replace(MetadataReplacer.java:84)
com.ibm.cic.agent.internal.core.Director.expandAndQualify(Director.java:1167)
com.ibm.cic.agent.internal.core.Director.getSizeInfo(Director.java:231)
com.ibm.cic.agent.internal.core.Director.getSizeInfo(Director.java:173)
com.ibm.cic.agent.core.Agent.getSizeInfo(Agent.java:2446)
com.ibm.cic.agent.core.SpaceInfoUtils.getTotalSizeInfo(SpaceInfoUtils.java:212)
com.ibm.cic.agent.core.SpaceInfoUtils.getEclipseCacheLocationSizeListMap(SpaceInfoUtils.java:106)
com.ibm.cic.agent.core.SpaceInfoUtils.validateAvailableSpace(SpaceInfoUtils.java:268)
com.ibm.cic.agent.core.AgentUtil.validateJobs(AgentUtil.java:158)
com.ibm.cic.agent.core.Agent.uninstall(Agent.java:1550)
com.ibm.cic.agent.core.Agent.uninstall(Agent.java:1595)
com.ibm.cic.agent.internal.ui.wizards.UninstallWizard.performTask(UninstallWizard.java:113)
com.ibm.cic.agent.internal.ui.wizards.AgentUIWizard$2.run(AgentUIWizard.java:467)
com.ibm.cic.common.ui.internal.parts.ProgressPart$ProgressJob.run(ProgressPart.java:104)
org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)

Resolving The Problem

Uninstall each server product individually. You can also manually delete the remaining installation folders after the installation failure occurs.

[{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSTLXK","label":"IBM Integration Designer"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21499944

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