Question & Answer
Question
If there is a problem with the Guardium Collector, Aggregator or Central Manager, what basic information must be gathered before contacting IBM Software Support?
Answer
- Version 8.x - selected tab,
- Version 9.x
- Version 9.0p50
- Version 10.0
- Open a putty session (or similar) to the Collector, Aggregator or Central Manager of concern.
- Log in as user cli
- Depending on the type of issue you are facing, paste the relevant must gather commands into the cli prompt. More than one must gather command may be needed in order to diagnose the problem.
support must_gather system_db_info
support must_gather purge_issues
support must_gather audit_issues
support must_gather agg_issues
support must_gather cm_issues
support must_gather alert_issues
The following may take a few minutes to run to completion
support must_gather miss_dbuser_prog_issues
support must_gather sniffer_issues
For the following commands you will be prompted for a time in minutes for how long you want the debugger running whilst you reproduce the problem
support must_gather backup_issues
support must_gather scheduler_issues
support must_gather app_issues
Output is written to the relevant must_gather directory ( according to the specific must_gather that was run )
The files and directories are actually located under the following directory on the Appliance
The directory and filename would appear in this format/var/log/guard/must_gather
must_gather/must_gather_type_logs/must_gather_type.date.tgz
for example
must_gather/system_logs/system.20131126.tgz
- Send the resulting output to IBM Support
- By using fileserver you can upload the tgz files and send to Support.
- Send via email or upload to ECUREP using - for example - the standard data upload specifying the PMR number and file to upload.
NOTE - When looking at the log files from fileserver they will appear as if under the directory
must_gather/
( ie the /var/log/guard prefix is not listed)
Tab navigation
Starting with Version 8.01, there are some simple must gather commands that can be run by user cli that generate specific information about the state of any Appliance.
This information can be uploaded from the Appliance and sent to Support whenever a PMR is logged.
In order to run these commands you will need to have the appropriate MustGather Patch installed
Once the correct patch is installed the must gather commands can be run at any time by user cli as follows.
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg21469838