Troubleshooting
Problem
User launches FAP Client (e.g. "IBM Cognos 8 FAP" or '"IBM Cognos FAP") from the start menu. The Controller "Financial Analytics Publisher" (FAP) Window appears. User starts a publish. User clicks the 'logs' tab. After a few seconds, an error appears.
Symptom
Object: FAP Service
Severity: CRITICAL
Description: Could not login to TM1, host: SERVERNAME, server name: TM1 SERVER NAME, user name: admin
If hover the mouse over the error, a new message appears:
The TM1Server <TM1 server name> is neither in BASIC or CAM mode
Cause
User has configured FAP to use a TM1 database user (for example "admin"), but has not configured the TM1 server to accept TM1 database user logins:
Environment
Customer is integrating TM1 with Controller, via the FAP functionality.
Resolving The Problem
There are several solutions. Choose the one most appropriate for your needs/environment:
(1) Reconfigure the TM1 service to allow TM1 database users.
Modify the parameter "IntegratedSecurityMode" (for example to 1 or 2) inside "Tm1s.cfg"
- See separate IBM Technote #1449693 for more details.
(2) Use a different user (for example a Cognos CAM / Cognos BI user) in the connection details.
Modify the value for "Client" for your data mart (inside the tab 'Data Marts') to a Cognos 8 BI namespace user (for example NAMESPACEID\Administrator).
(3) Modify the TM1 server to use authentication mode (IntegratedSecurityMode) 1 ('secure mode').
In some environments/scenarios, it is not possible to use mode 2 ('mixed mode'). Instead, some environments/configurations will only allow the use of mode 1.
- For instructions on how to change the mode (IntegratedSecurityMode), see separate IBM Technote #1449693.
Related Information
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg21449701