IBM Support

"Unable to create CAM client object" after selecting Security-Clients/Groups-Add New Client - Unable to create CAM client object

Troubleshooting


Problem

Customer is trying to change the TM1 server authentication option from 'Native' to 'Cognos 8' (CAM security). Administrator is clicks "Security - Clients/Groups - Add New Client". This does not work.

Symptom

Different symptoms appear (after selecting "Security - Clients/Groups Add New Client) depending on the value of "IntegratedSecurityMode":

  • When IntegratedSecurityMode=2: nothing happens
  • When IntegratedSecurityMode=5: user receives error message "Unable to create CAM client object"

Cause

Missing file (tm1camclient.dll) on TM1 client.

More Information:
There are many potential causes for this missing file, but in one real-life example the end user had installed ONLY "TM1 Architect" (on the client computer).

  • When installing the full TM1 client, the following required files are installed on the "...TM1\bin" client directory: tm1camclient.dll, C8ITKProxy.dll and C8ITKShared.dll
  • If you ONLY install "Architect" then "tm1camclient.dll" will not be installed

Environment


Resolving The Problem

Fix:

Install the full TM1 client.

Workaround:

Copy the file "tm1camclient.dll" (from another installation) onto the client device.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"Edition Independent","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21445231

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