Troubleshooting
Problem
When running the KinCinfo command with –x as an option, an error appears in the OS agent log when remote deploying agents in ITM V6.2.2 FP1 environment.
Symptom
A user may see the following error in the OS agent log (KNT):
(4BC38E42.0004-6DC:kdyutil.cpp,1086,"Util::runCommandEnv") Bad return code (8) from command "C:\IBM\ITM\installITM\kincinfo.exe -x"
(4BC38E42.0005-6DC:kdyutil.cpp,1089,"Util::runCommandEnv") STDOUT [353 characters] is: ************* Monday, April 12, 2010 5:18:59 PM *************
+4BC38E42.0005 User : NA Group : NA
+4BC38E42.0005 Host Name : DEV-EVENT1 Installer : Ver: 062201000
+4BC38E42.0005 CandleHome : C:\IBM\ITM
+4BC38E42.0005 Installitm : C:\IBM\ITM\InstallITM
+4BC38E42.0005 *************************************************************
+4BC38E42.0005 ...Dump Product Inventory
(4BC38E42.0006-6DC:kdyutil.cpp,1092,"Util::runCommandEnv") STDERR [0 characters] is:
Environment
Supported Windows platforms only
Diagnosing The Problem
The issue may be diagnosed by examining the OS (KNT) agent logs. If the problem occurred, the logs will contain the above error. The error displays at an incorrect trace level and is simply reporting that no non-agent bundles are found at the target.
Documentation on non-agent bundles:
http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.2fp1/6222/ISVUG_6222254.htm#nonagentbundles
Affected platforms are Windows 32-bit & Windows 64-bit at V6.2.2 FP1 level.
Resolving The Problem
No corrective action needs to be taken. The error message in this log is harmless and may be ignored.
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Document Information
Modified date:
17 June 2018
UID
swg21427753