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Historical exports fail with error status = 66

Troubleshooting


Problem

An ITM 6 agent attempts to export historical data and the export fails writing this error to the ITM Agent log: sourceObject open() failed, status = 66, for object table KPX08CPUSU appl KPX

Symptom

Data missing from data warehouse and history binary files continue to grow at the Agent

Resolving The Problem

Error code 66 indicates there is a problem with the configuration file (khdexp.cfg) used by the agent.

1) Stop the agent

2) Move the khdexp.cfg file used by the agent to a temporary storage location.

The khdexp.cfg file will vary depending on the agent type.

example of location for OS agents

Linux OS agent: /opt/IBM/ITM/lx8266/lz/hist/khdexp.cfg

UNIX OS agent: /opt/IBM/ITM/<interp-type>/ux/hist/khdexp.cfg

Windows OS agent: C:\IBM\ITM\TMAITM6_x64\logs\History\KNT\khdexp.cfg

3) Restart the agent

Once the agent restarts, it will generate a new khdexp.cfg file, and exports will begin.

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2;6.2.1;6.2.2;6.2.3;6.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21426816

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