Troubleshooting
Problem
Steps to uninstall a corrupted Webform Server install
Symptom
When reviewing the installation log FormsServerInstall-00.log, you may see an error similar to this:
Wed Nov 11 16:15:24.656 EST 2009 : FINE : COIEventType.ERROR reported (from com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.install)
Wed Nov 11 16:15:24.657 EST 2009 : STDERR : com.ibm.ac.coi.ext.ia.COIWrapperException: COIEventType.ERROR reported
Wed Nov 11 16:15:24.658 EST 2009 : STDERR : at com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl$SimpleListener.eventOccurred
(COIWrapperPluginImpl.java:116)
Wed Nov 11 16:15:24.659 EST 2009 : STDERR : at com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListener(COIRuntimeImpl.java:226)
Wed Nov 11 16:15:24.659 EST 2009 : STDERR : at com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListeners(COIRuntimeImpl.java:215)
Wed Nov 11 16:15:24.660 EST 2009 : STDERR : at com.ibm.ac.coi.impl.utils.ParallelPlanListener.eventOccurred(ParallelPlanListener.java:105)
Wed Nov 11 16:15:24.661 EST 2009 : STDERR : at com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListener(COIRuntimeImpl.java:229)
COIRuntimeImpl.notifyListeners(COIRuntimeImpl.java:219)
Wed Nov 11 16:15:24.663 EST 2009 : STDERR : at com.ibm.ac.coi.impl.MachinePlanImpl.process(MachinePlanImpl.java:254)
Wed Nov 11 16:15:24.664 EST 2009 : STDERR : at com.ibm.ac.coi.impl.utils.MachinePlanRunner.run(MachinePlanRunner.java:64)
Wed Nov 11 16:15:24.664 EST 2009 : STDERR : at java.lang.Thread.run(Thread.java:801)
Wed Nov 11 16:15:24.665 EST 2009 : STDERR : Caused by:
Wed Nov 11 16:15:24.666 EST 2009 : STDERR : com.ibm.ac.coi.api.exception.DeploymentPlanExecutionException: One or more Machine Plans within the DeploymentPlan failed. Failure count = 1
Wed Nov 11 16:15:24.667 EST 2009 : STDERR : at com.ibm.ac.coi.impl.utils.ParallelPlanListener.eventOccurred(ParallelPlanListener.java:92)
Wed Nov 11 16:15:24.667 EST 2009 : STDERR : ... 5 more
Wed Nov 11 16:15:24.668 EST 2009 : FINER : ENTRY (from COIWrapperWorkerThread.disposeSIRuntime)
Note: For location of log, please review the Webform Server Install issues section of the Collecting Data technote - http://www-01.ibm.com/support/docview.wss?uid=swg21446535
Resolving The Problem
The following information will clean up your environment if you encounter errors re-installing IBM (formerly Lotus) Forms Server.
This also applies if your un-install does not complete successfully.....
Remove Deployment Engine (acsi service or process)
1. Check to see if the IBM ADE Service exists in the Services control panel
2. If you find this service, confirm that the following directory exists:
Windows C:\Program Files\IBM\Common\acsi
non-Windows /usr/ibm/common/acsi/
3. Remove the Deployment Engine using the following command
Windows C:\Program Files\IBM\Common\acsi\bin\si_inst.bat -r -f
non-Window /usr/ibm/common/acsi/bin/si_inst.sh -r -f
** Note: If you get an error about DE being in use or locked, remove the .lock_x_x (where 'x' represents an alphanumeric character) file from the logs directory and re-run the command from step #3.
Windows C:\Program Files\IBM\Common\acsi\logs\.lock_x_x
non-Windows /usr/ibm/common/acsi/logs/.lock_x_x
4. Delete the Deployment Engine install folder
Windows C:\Program Files\IBM\Common\acsi
non-Windows /usr/ibm/common/acsi/
5. Delete any directories and files from the first installation
Windows C:\Program Files\IBM\Lotus Forms\Server
non-Windows /usr/IBM/Lotus Forms/Server/
5a. In Windows, if the program still exists in the Add/Remove Program tool, please use the following article:
http://support.microsoft.com/kb/314481
6. Restart your server
7. Re-run the IBM Forms Server installer
Related Information
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Document Information
Modified date:
23 June 2018
UID
swg21410973