Troubleshooting
Problem
If you have installed the IBM InfoSphere Information Server Pack for SAP Applications or BW, you must shut down their RFC listeners before starting an IBM InfoSphere Information Server upgrade or applying fix packs.
Symptom
An upgrade or update might fail because the Pack for SAP Applications or BW code locks Java files so they cannot be updated.
Resolving The Problem
When following the upgrade instructions, before the step where you "Shut down the Resource Tracker", follow the instructions below. If you are applying a fix pack that updates the Java JRE, you also need to follow these instructions.
- Click Start > Settings > Control Panel > Administrative Tools > Services.
- For SAP BW:
- Locate the DataStage RFC Manager service.
- Right-click the service, and click Stop.
- Make sure no dsrfc* processes are still running. If they do, use Task Manager to stop them.
For SAP Applications:- Locate the DataStage IDoc Manager service.
- Right-click the DataStage IDoc Manager service, and click Stop.
- Make sure that no dsidoc* processes are still running. If they do, use Task Manager to stop them.
For SAP BW:
- > cd /opt/IBM/InformationServer/Server/DSBWbin
> ./dsrfcd.rc stop
Validate that the listener is shut down by running:
> ps -fe | grep dsrfcd
If any processes show, use the kill command to stop them.
- > cd /opt/IBM/InformationServer/Server/DSSAPbin
> ./dsidocd.rc stop
Validate that the listener has shut down by running:
> ps -fe | grep dsidocd
If any processes show, use the kill command to stop them.
When the upgrade is complete, restart the listener:
- Click Start > Settings > Control Panel > Administrative Tools > Services.
- For SAP BW:
- Locate the DataStage RFC Manager service.
- Right-click the DataStage RFC Manager service, and click Start.
- Locate the DataStage IDoc Manager service.
- Right-click the DataStage IDoc Manager service, and click Start.
For SAP BW:
- > cd /opt/IBM/InformationServer/Server/DSBWbin
> ./dsrfcd.rc start
For SAP Applications:
- > cd /opt/IBM/InformationServer/Server/DSSAPbin
> ./dsidocd.rc start
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
05 September 2019
UID
swg21409098