IBM Support

How to trace Content Manager Transactions for Cognos BI

Troubleshooting


Problem

Content Manager (CM) is the Cognos Business Intelligence service that manages the storage of customer application data, including security, configuration data, models, metrics, report specifications, and report output. 

  • Content Manager is needed to publish models, retrieve or store report specifications, manage scheduling information, and manage the Cognos namespace.
  • Content Manager stores information in a Content Store database, which is typically in Tier 3 of the architecture.
It is possible to trace Content Manager requests in IBM Cognos BI to help troubleshoot Content Store and Content Manager issues. Trace requests should only be done on the advice of a Cognos Support Technical Analyst.

Resolving The Problem

Steps:

1. Browse to the /configuration directory
  • For example:   C:\Program Files\ibm\cognos\c10_64\configuration
2. Create a copy of the following file:      ipfCMclientconfig.xml.sample
3. Rename the new file to be called:    ipfclientconfig.xml
4. (Optional) Open the following file in a text editor:      ipfclientconfig.xml
  • If desired, adjust the section:   appender
    • default is clientRemote
    • if a the trace file is to be written to the local file system:
      • comment out the appender for clientRemote
      • and uncomment the clientFlatFile appender
  • If desired (if you do not want to use the default of 9362) change the logging Port
  • If desired, you can increase the level of tracing (from the default "info")
After making the above (optional) changes, save the file.
 
5. Wait approximately 30 seconds. Cognos BI will pick up the file and start logging the information.
 
6. After you have finished creating the trace, you can easily deactivate the tracing by simply renaming the file back to:   ipfCMclientconfig.xml.sample

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
31 January 2020

UID

swg21373124

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