Troubleshooting
Problem
Capture 5.0 patch 5 suddenly stopped working, no changes made to the system in month
Symptom
Customer can start Capture with no problem, Administrator and or other users, but when start scanning he gets the error:
"Pixel Translation driver error: Comand failed - check log (-4769)"
The filemon output is giving me the access denied entry below:
9544 12:58:10 FNCaptureApp.ex:244 OPEN C:\WINDOWS\system32
\Deskview\System\ ACCESS DENIED DABW206420\scan01
However the permission's are correct and all as before, no vital file on this directory, no custom application either, Capture cannot scan
No errors on the event log
Cause
hardware issue
Resolving The Problem
Scanner display was complaining about
"Druckkopf ist nicht installiert"
"print head not installed"
Solution
The tonner of the scanner was lose and after adjusting it back into position all worked fine again
[{"Product":{"code":"SSNVMX","label":"FileNet Capture"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Capture Professional","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21367514