Troubleshooting
Problem
User attempts to create a new (or modify an existing) 'Structure Import Specification' or 'Lookup Table'. User presses 'save' button. User receives error message.
Symptom
Information
Standard Error
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --> System.Runtime.InteropServices.COMException (0x800A005B): Object variable or With block variable not set
at FrDIBT.DIdefineTClass.CheckForVarOrFieldCycles(String& sGuid, String&sUser, String& sSpec, ...
<...>
--- End of inner exception stack trace ---
OK
Cause
There are several potential causes for this error:
- Scenario #1 - Administrator had not yet rebooted server after performing changes in COM+ (for example the ones described inside separate IBM Technote 1372678).
- Scenario #2 - Incorrect (e.g. older version) or missing DLL components inside <install folder>\c8\server, causing wrong/invalid/missing COM+ objects.
- For example, the file FrDIBT.dll may be invalid or missing from <install folder>\c8\server
- In turn, the root cause for this missing DLL file may be that your anti-virus product has aggressively scanned this file, and has incorrectly decided that this file is malware (and therefore quarantined and/or deleted the file)
Resolving The Problem
- Scenario #1 - Reboot server and re-test.
- Scenario #2 - Either:
- Uninstall and reinstall IBM Cognos 8 Controller
- or alternatively follow the steps inside separate IBM Technote 1372678
TIP: It has been seen that one particular anti virus product ('Sophos anti-virus version 7.3.3', running on the Controller application server) incorrectly quarantined this file. Therefore, it was necessary to perform the following steps:
- Right-click on blue Sophos Anti Virus 'shield' systrak icon (to the left of the clock) and choose 'Open Sophos Anti-Virus'.
- Inside the 'Status' section, click on the blue 'Quarantine' link.
- Locate the row/entry for C:\Program Files\cognos\c8\server\FrDIBT.dll
- Click on blue 'Authorise' button, inside column 'Available actions'
- Click 'yes' to confirm.
Related Information
Historical Number
1031629
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Document Information
Modified date:
15 June 2018
UID
swg21346946