Troubleshooting
Problem
Product Version: Analyst 7.1 Platform: All [Description: The following error was received when opening a D-Cube: Error Message -
The operation failed. When reporting the problem please include the following information: Unable to acquire lock, return code=10102 7209352 Code: Root0004 at DCubeOpen[24] Solution: This error is due to corruption in the locks.log and logins.log files. To resolve the error follow the steps below: 1. Have all users exit out of Analyst. 2. Delete the locks.log and logins.log files. These files are normally found in the following location: Analyst 7.1: C:\Program Files\Cognos\epp1\analyst\system\locks Analyst 7.2]: C:\Program Files\Cognos\cer3\bin\System\Locks 3. Start Analyst again, this will recreate the locks.log and logins.log files.
Resolving The Problem
This error is due to corruption in the locks.log and logins.log files. To
resolve the error follow the steps below:
1. Have all users exit
out of Analyst.
2. Delete the locks.log and logins.log files. These
files are normally found in the following location:
Analyst 7.1: C:\Program
Files\Cognos\epp1\analyst\system\locks
Analyst 7.2: C:\Program Files\Cognos\cer3\bin\System\Locks
3. Start Analyst again, this will recreate the locks.log and logins.log files.
Historical Number
125552
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Document Information
Modified date:
15 June 2018
UID
swg21343685