IBM Support

Version requirements for using the IBM tape device driver on 64-bit Windows platforms

Troubleshooting


Problem

Versions of the 64-bit IBM tape device driver prior to version 6.1.9.8 do not support 32-bit applications. Database backup or restore operations using pre-6.1.9.8 versions of the IBM tape device driver for 64-bit Windows systems with a 32-bit Tivoli Storage Manager library client will fail.

Symptom

The restore database operation fails on the library client. The output from the running console shows error messages similar to the following:

ANR4634I Starting point-in-time database restore to date 09/30/2008 23:59:59.
ANR0408I Session 1 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR8920I Initialization and recovery has ended for shared library 3584LAMBO.
ANR0409I Session 1 ended for server LAMBO (Windows).
ANR4620I Database backup series 4 operation 0 device class LAMBODEV.
ANR0408I Session 2 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR0409I Session 2 ended for server LAMBO (Windows).
ANR0408I Session 3 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR0408I Session 4 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. AN
R0409I Session 4 ended for server LAMBO (Windows).
ANR8974I Found new path for RATROD and target name DR6 old path tap5 new path
\\.\Tape29. Path information will be updated remotely.
ANR0408I Session 5 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR0409I Session 5 ended for server LAMBO (Windows).
ANR9999D_2623278148 CompleteMountWOList(mmsshr.c:4080) Thread<0>: Unable to obtain
model type for 'tap5', rc = 46
ANR9999D Thread<0> issued message 9999 from:
ANR9999D Thread<0> 109B1BDF Unknown
ANR9999D Thread<0> 109ACF7A Unknown
ANR9999D Thread<0> 10674B44 Unknown
ANR9999D Thread<0> 106725E7 Unknown
ANR9999D Thread<0> 106229AE Unknown
ANR9999D Thread<0> 1090BA74 Unknown
ANR9999D Thread<0> 10909025 Unknown
ANR9999D Thread<0> 10913451 Unknown
ANR9999D Thread<0> 10924B56 Unknown
ANR9999D Thread<0> 10921F1B Unknown
ANR9999D Thread<0> 102BA8E1 Unknown
ANR9999D Thread<0> 10AD898B Unknown
ANR9999D Thread<0> 10407178 Unknown
ANR9999D Thread<0> 100DD59F Unknown
ANR9999D Thread<0> 1002BFF5 Unknown
ANR9999D Thread<0> 10002D7A Unknown
ANR9999D Thread<0> 100024D7 Unknown
ANR9999D Thread<0> 1000109F Unknown
ANR9999D Thread<0> 004010BD Unknown
ANR9999D Thread<0> 004038E8 Unknown
ANR9999D Thread<0> 0040372F Unknown
ANR9999D Thread<0> 76534911 Unknown
ANR9999D Thread<0> 776FE4B6 Unknown
ANR9999D Thread<0> 776FE489 Unknown
ANR0409I Session 3 ended for server LAMBO (Windows).
ANR1401W Mount request denied for volume KM0173L4 - mount failed.
ANR0408I Session 6 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR0409I Session 6 ended for server LAMBO (Windows).
ANR9999D_2367579644 asCloseInputSdStream(assd.c:1599) Thread<0>: Missing sequential
data input volume.
ANR9999D Thread<0> issued message 9999 from:
ANR9999D Thread<0> 109B1BDF Unknown
ANR9999D Thread<0> 109ACF7A Unknown
ANR9999D Thread<0> 109226C7 Unknown
ANR9999D Thread<0> 102BAFA3 Unknown
ANR9999D Thread<0> 10AD89CF Unknown
ANR9999D Thread<0> 10407178 Unknown
ANR9999D Thread<0> 100DD59F Unknown
ANR9999D Thread<0> 1002BFF5 Unknown
ANR9999D Thread<0> 10002D7A Unknown
ANR9999D Thread<0> 100024D7 Unknown
ANR9999D Thread<0> 1000109F Unknown
ANR9999D Thread<0> 004010BD Unknown
ANR9999D Thread<0> 004038E8 Unknown
ANR9999D Thread<0> 0040372F Unknown
ANR9999D Thread<0> 76534911 Unknown
ANR9999D Thread<0> 776FE4B6 Unknown
ANR9999D Thread<0> 776FE489 Unknown
ANR9999D_1114698713 bfCloseInputSdStream(bfsd.c:812) Thread<0>: Unexpected result
code (257) from asCloseInputSdStream.
ANR9999D Thread<0> issued message 9999 from:
ANR9999D Thread<0> 109B1BDF Unknown
ANR9999D Thread<0> 109ACF7A Unknown
ANR9999D Thread<0> 102BAFCC Unknown
ANR9999D Thread<0> 10AD89CF Unknown
ANR9999D Thread<0> 10407178 Unknown
ANR9999D Thread<0> 100DD59F Unknown
ANR9999D Thread<0> 1002BFF5 Unknown
ANR9999D Thread<0> 10002D7A Unknown
ANR9999D Thread<0> 100024D7 Unknown
ANR9999D Thread<0> 1000109F Unknown
ANR9999D Thread<0> 004010BD Unknown
ANR9999D Thread<0> 004038E8 Unknown
ANR9999D Thread<0> 0040372F Unknown
ANR9999D Thread<0> 76534911 Unknown
ANR9999D Thread<0> 776FE4B6 Unknown
ANR9999D Thread<0> 776FE489 Unknown
ANR2032E RESTORE DB: Command failed - internal server error detected.
ANR9999D Thread<0> issued message 2032 from:
ANR9999D Thread<0> 109B1A2F Unknown
ANR9999D Thread<0> 100DD6EA Unknown
ANR9999D Thread<0> 1002BFF5 Unknown
ANR9999D Thread<0> 10002D7A Unknown
ANR9999D Thread<0> 100024D7 Unknown
ANR9999D Thread<0> 1000109F Unknown
ANR9999D Thread<0> 004010BD Unknown
ANR9999D Thread<0> 004038E8 Unknown
ANR9999D Thread<0> 0040372F Unknown
ANR9999D Thread<0> 76534911 Unknown
ANR9999D Thread<0> 776FE4B6 Unknown
ANR9999D Thread<0> 776FE489 Unknown

Cause

The 64-bit IBM tape device drivers do not support 32-bit applications on 64-bit Windows systems.

Environment

64-bit Windows systems with 32-bit Tivoli Storage Manager client.

Diagnosing The Problem


View error messages displayed in the actlog file. You will see information similar to the following:

ANR8974I Found new path for RATROD and target name DR6 old path tap5 new path
\\.\Tape29. Path information will be updated remotely.
ANR0408I Session 5 started for server LAMBO (Windows) (Tcp/Ip) for library sharing. A
NR0409I Session 5 ended for server LAMBO (Windows).
ANR9999D_2623278148 CompleteMountWOList(mmsshr.c:4080) Thread<0>: Unable to obtain
model type for 'tap5', rc = 46

Resolving The Problem

Install IBM tape driver version 6.1.9.8 or later for 64-bit Windows platforms. This driver can be downloaded from the IBM website at http://www-947.ibm.com/support/entry/portal/Downloads?lnk=mhsd

[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Supported Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21321290