Question & Answer
Question
IBM Support Assistant (ISA) v4 product add-ons are available for IBM FileNet P8 Content Engine
Answer
The IBM Support Assistant is a complimentary software serviceability workbench that helps you resolve questions and issues with IBM software.
The Support Assistant allows:
- Concurrent search capability to search product support sites, developerWorks and Google from one search page!
- Product Information pages for quick access to technical information, support RSS feed and the latest product news.
- Service request links to easily transfer issue to IBM support.
To obtain the add-on, download and install IBM Support Assistant v4 workbench at no charge. Once the ISA workbench is installed, follow these instructions to obtain the product specific add-on.
1. Use the update menu to locate new product add-ons: Update-> Find New -> Product Add-ons
2. Select the IBM FileNet P8 Content Engine under “Information Management” for the product add-on to install and choose "Next"->
3. Accept the terms of the license agreement and choose "Next"->
4. Choose "Finish"->
5. Choose "Yes" to restart the ISA workbench->
6. Once the ISA workbench as restarted, you can navigate and view Find Information->
7. The “Search Information” tab allows users to concurrently search product support sites, developerWorks, newsgroups and Google with one search string. Users also have the ability to add their own search targets such as company-internal knowledge repositories, intranet search, etc.
8. The “Product Information” tab gives users quick access to valuable technical information on the product support sites, as well as other sites. In ISA V4.0, the product information page now shows the latest information being fed from the product support news feed.
Related Information
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.0;4.0.1;4.5.0;4.5.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21318186