Troubleshooting
Problem
You are using the Toolkit debugger provided with WebSphere Message Broker (WMB) or IBM Integration Bus (IIB) and are experiencing a problem. This MustGather document explains how to troubleshoot this problem by yourself, how to generate diagnostic data when the problem is happening, how to collect the available data from your system, and how to share that data with IBM support.
Environment
These instructions are for WebSphere Message Broker or IBM Integration Bus on Windows systems.
Return to the WMB / IIB MustGather index for other systems.
Resolving The Problem
- Consider Using the Test Client in trace and debug mode.
- A user level trace is intended to assist users with understanding how their ESQL is processed.
It will also show a high level view of the message flow behavior. - Check for known issues:
Resolving problems when debugging message flows
WebSphere Message Broker support site
- mqsidc
See: mqsidc usage instructions
- This command line tool is only available for WMB 7.0.0.5+, WMB 8.0.0.1+, and IIB 9.0.
- When running the tool, select the option for 'Broker Collector', when prompted.
- Project Interchange files for the problematic flow/set/ESQL/model
- You can export your Message Flow and Message Set project(s) into an archive file for easy transmission to IBM Support.
See: Exporting files from the Workbench
- You can export your Message Flow and Message Set project(s) into an archive file for easy transmission to IBM Support.
- Traces
If the problem occurs during a runtime test or with the Toolkit test facility, WMB execution group traces can be used to gain a better understanding of the problem.- A user level trace is intended to assist users with understanding how their ESQL is processed. It will also show a high level view of the message flow behavior.
- A service level trace is intended to be provided to IBM Support to assist in the diagnosis of your issue.
- An Integration API trace is intended for issues with proxy API applications.
- Screenshots
If the problem occurs inside the Toolkit, a screenshot can be used to gain a better understanding of the problem.
- General Toolkit information
- Record the Toolkit version, release, and maintenance level.
This can be captured from the 'Help'->'About' menu - Record the operating system version, release, and maintenance level.
- Record the version, release, and maintenance level of any related products and components for the problematic application.
- Collect the '.log' file from '<Toolkit workspace>\.metadata' directory.
See: Eclipse Error log
- Record the Toolkit version, release, and maintenance level.
ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your PMR or send a note with the following information:
- Use IBM Service Request to open or view a problem record with IBM.
- Send your data to IBM for further analysis.
Please see the IBM Software Support Handbook for more information on working with IBM support.
Product Synonym
WMB MB WebSphere Message Broker IBM Integration Bus IIB IBMIB MQ Integrator WBIMB WBI-MB MQSI WMQI
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Document Information
Modified date:
23 March 2020
UID
swg21299525