IBM Support

Collect troubleshooting data for an error message IBM MQ for z/OS

Troubleshooting


Problem

You are experiencing an error message in IBM® MQ for z/OS®. You would like to know what documentation you must collect (MustGather) so that the IBM MQ Support team can diagnose your problem. If you gather this documentation before you contact support, it expedites the troubleshooting process and saves you time.

Resolving The Problem

Gather this MustGather data before contacting IBM Support:   

Collecting general data for all problems

A complete description of the problem, including the following:
  • IBM MQ version, release, and maintenance level
  • Operating system version, release, and maintenance level
  • Related products version, and release levels if applicable
 

Collecting troubleshooting data for this problem

Required (MustGather) data: Optional (MustGather) data:
   

Troubleshooting hints and tips

  • Search for error messages in the IBM MQ Documentation
  • Search the IBM MQ support site for known problems by using symptoms like the message number and error codes.
  • Gather the documentation and work with the IBM MQ support team to resolve your problem.
  • Review the error logs and Dumps generated at the point of failure.
 

Exchanging data with IBM Support

 

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Version(s)"},{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFKSJ","label":"WebSphere MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Troubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Version(s)"}]

Product Synonym

WMQ MQ

Document Information

Modified date:
17 May 2022

UID

swg21291690