Troubleshooting
Problem
You are experiencing a general, or unknown problem in WebSphere MQ for z/OS. You would like to know what documentation you must collect (MustGather) so that the WebSphere MQ Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Resolving The Problem
Gather this MustGather data before contacting IBM Support:
Collecting general data for all problems
Collecting troubleshooting data for this problem
Troubleshooting hints and tips
Exchanging data with IBM Support
Go back to: WebSphere MQ (MustGather) Read First
Collecting general data for all problems
A complete description of the problem, including the following:
- WebSphere MQ version, release, and maintenance level
- Operating system version, release, and maintenance level
- Related products version, and release levels if applicable
Collecting troubleshooting data for this problem
Required (MustGather) data:
- Job logs
- Dumps generated at point of failure
- Dumps taken at the point of failure
- Logrec (JCL to get software LOGREC report).
Optional (MustGather) data:
Troubleshooting hints and tips
- Search the WebSphere MQ support site for known problems using symptoms like the message number and error codes.
- Gather the documentation and work with the WebSphere MQ support team to resolve your problem.
- Review Syslog, Joblogs (Master and Chin), and Dumps that may have been taken at the point of the failure.
Learn more about this component
- IBM MQ V9.0 Knowledge Center
- IBM MQ V8.0 Knowledge Center
- WebSphere MQ V7.1 Knowledge Center
- WebSphere MQ V7.0.1 Knowledge Center
Exchanging data with IBM Support
- See Exchanging information with IBM Technical Support for FTP and email instructions using the IBM Enhanced Customer Data Repository (ECuRep).
- Go to the Service Request page to open or update a problem.
Note: Always update your Service Request (problem record) to indicate that data has been sent.
If you need to speak to an IBM technical support representative call your country representative. If you need to speak to an IBM technical support representative in the US call 1-800-IBM-SERV.
Product Synonym
WMQ MQ
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Document Information
Modified date:
22 June 2018
UID
swg21291183